RETURNS & CANCELLATIONS
Refund and Cancellation Policy
This policy applies to NegoMart transactions and does not reduce mandatory Malaysian consumer rights.
| Order stage | Treatment |
|---|---|
| Before payment | Cancel without a platform fee. |
| Paid, preparation not started | Cancellation may be approved and refunded to the original method, less only lawful disclosed amounts. |
| Preparing or shipped | Not automatic; interception or return must be assessed. |
| Urgent request before acceptance | Cancel without a fee. |
| Urgent request after acceptance | Up to 10% may apply only where lawfully disclosed and connected to committed work or cost. |
Eligible issues
- Item not received, materially misdescribed, wrong, counterfeit, unsafe or damaged through inadequate packaging.
- A seller-agreed remedy or another remedy required by law.
Change-of-mind returns apply only where offered or required by law. Clearly disclosed normal wear on used goods is not itself a defect.
Request process
- Open the order within the displayed protection period.
- Provide photos, video, packaging, serial numbers and courier evidence.
- Follow approved instructions and use trackable return shipping.
Refund timing
Where return is required, NegoMart normally initiates an approved refund within 5 business days after acceptable return-shipment proof is uploaded and the item is shipped back. Bank/provider posting time may be additional. Contact Support@negomart.com for disputes.