Payment Policy

Processing and authorisation

NegoMart intends to process online payments through Razorpay Curlec and other providers shown at checkout after approval and integration. Final methods appear before payment. Pending or failed payments do not authorise dispatch.

Funds and fees

Buyer payments are collected through an approved provider. NegoMart will not describe this as regulated escrow unless an approved arrangement permits it. The seller fee may range from 10% to 15%; the applicable rate and other mandatory charges must be shown before confirmation.

Seller settlement

Eligible proceeds are scheduled after relevant fulfilment milestones, possibly delivery confirmation and a buyer-protection period. Verification, banking days, provider processing, refunds and disputes may affect timing.

Refunds and chargebacks

Approved refunds return to the original method. When return is required, NegoMart normally initiates the refund within 5 business days after acceptable return proof is uploaded and the item shipped back. Bank/provider posting time may be additional. For an unauthorised transaction, contact the bank and Support@negomart.com immediately.

Security

NegoMart never requests passwords, OTPs or full card numbers by chat or email. Enter payment credentials only in provider-controlled payment pages.